Privacy Policy

Last Updated: June 22, 2025

1. Introduction

At LumaLedger, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accounting services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details provided when you contact us or use our services.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
• Financial Information: Business financial data necessary to provide our accounting services.

3. How We Use Your Information

We use the collected information for various purposes including:

• Providing and maintaining our accounting services
• Notifying you about changes to our services
• Providing customer support
• Monitoring the usage of our website
• Improving our services and website
• Sending you promotional materials and communications (with your consent)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies to improve your experience on our website. These are small files stored on your device that help us analyze how users navigate our site and personalize content. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

6. Third-Party Service Providers

We may employ third-party companies to facilitate our service, provide service-related functions, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Your Data Protection Rights

Under South African protection of personal information laws, you have rights regarding your personal data, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +27 31 912 4459
• By mail: 77 Ocean Breeze Ave, Durban, 4001, South Africa